Each month we ask for feedback from customers who have had an order shipped to them recently. We appreciate all of the feedback we receive! If you ask for clarification on something, we try to respond to your concern as promptly as possible. We do want to emphasize, however, that you do not need to wait for the customer survey to contact us if you have a concern. In fact, we would like you to call (218-728-1614) or Contact us immediately upon discovery of any concern. That allows us to promptly address topics in a timely manner. Thank you for taking the time to respond to us.